ABOUT US

The Business Development Center includes a sales, service and parts department staff that is involved in business development techniques to generate new leads for possible sales. Business development involves evaluating a business and then realizing its full potential using such tools as marketing sales, information management and customer service.

The genesis of every business day begins with the essential information the BDC reps enter into our database for the daily process. Such information comes from contract cards and write ups provided by the sales staff. They also maintain and update the daily appointment board and write up board, which like a score sheet keeps a box score of the daily game. Throughout the day they keep things current data wise.

The Business Development Center representatives are a specialized, highly trained, team of skilled professionals who handle inbound sales and service calls, outbound marketing and follow up calls with a commitment to increase traffic while creating customer satisfaction.

The Business Development Center not only schedules appointment but performs other tasks that increase accountability for non-buyers, scheduled appointments that do not show, confirming scheduled appointments, orphan follow-ups, declined service business, end of warranty customers, service drive prospecting, schedule maintenance reminders (due and overdue), special order parts (notification and appointment calls) and after service follow up.

These tasks all happen in a timely, daily manner using performance grids and guidelines. Monitoring of these guidelines and procedural functions is managed to ensure all hourly and daily task are performed.

Processing of all daily tallies helps to ensure all necessary guidelines and quotas are met and future expectations can be realized.

Growth is certainly important and through new efforts of identifying, researching, analyzing, and bringing new products and ideas to market business development assists in growing the plan.



Customer Relations Department

Claremont Toyota's Customer Relations Department is responsible for ensuring that our customers receive an excellent level of service. Claremont Toyota's Customer Relations Department with its professional, responsible and caring staff is able to ensure they provide timely, friendly, and excellent customer service to Claremont Toyota's customers. Claremont Toyota's Customer Relations Department is responsible for assisting customers with their questions, concerns, and experiences and for maintaining a positive relationship. Claremont Toyota is committed to helping its customers. Claremont Toyota's Customer Relations Department communicates with customers through a variety of means, including telephone, e-mail, fax, mail, or in person. Many customers of Claremont Toyota inquires involve routine questions arising from an experience they had with Claremont Toyota's sales, service, or parts departments and employees. Claremont Toyota's Customer Relations Department use computers and telephones extensively in their work to keep customers information updated in a timely and accurate manner and to ensure all employees of the customer relations department are well informed to provide excellent service and communicate effectively with Claremont Toyota's customers. Claremont Toyota's well trained Customer Relations Department provides an excellent level of service to customers by dealing with customers in a professional and friendly manner and by helping Claremont Toyota's customers. Claremont Toyota is committed to maintaining an excellent environment for customers and employees. Claremont Toyota's Customer Relations Department is professional, friendly, courteous, well versed and mannered, exceptionally trained and qualified in assisting every aspect of Claremont Toyota's customer experience. It is Claremont Toyota's goal through its exceptional Customer Relations Department to continuously improve the outlook of our customer's experiences at the dealership and to strive for excellence. Claremont Toyota's Customer Relations Department distinguishes themselves by the amount of praise they receive from Claremont Toyota's positive customer service experiences with its staff. Claremont Toyota's Customer Relations Department and the customers they serve are the best representatives of what an excellent long-lasting relationship is and the continued importance of building those bonds. Claremont Toyota's Customer Relations Department communicates a feeling of importance to Claremont Toyota's customers. Claremont Toyota's customers know they matter and that Claremont Toyota's Customer Relations Department will help!